House Ninja is an on-demand home maintenance service. Using a proprietary physical space evaluation procedure, the company apprehends the home inside and out so homeowners or renters can delegate all maintenance, repairs, and services to the professionals (aka "House Ninjas."). I was hired as a brand consultant to apply a new perspective and aesthetic and advise the House Ninja executive team on repositioning the brand to appeal to their high-income target demographic.

My involvement started with a round of rapid interviews with the executive team. We immediately recognized that the messaging needed to consistently and concisely express their unique brand differentiators. As a result of further audience analysis, I developed three distinct user personas and cohorts to create authentic connections with those who share mutual values, leading to a tighter brand narrative with a clear brand promise.

I changed the brand messaging from assertive ("we'll handle it") to compassionate ("we're there for you") and delivered a comprehensive brand playbook, including practical sample collateral.

House Ninja is now anchored by guidelines and instructions for those stewarding it with an undivided understanding of making the brand stand out among its peers with consistency and relevance.